Refunds
Refund Policy
Last updated April 24, 2026
We want LifeMapp to be a clear yes. If it isn't — quietly leave. No hoops, no guilt.
Founder seat (€149 one-time)
- 14-day refund window. Full refund for any reason within 14 days of purchase, no questions asked.
- After 14 days, the seat is non-refundable, but lifetime LifeMapp+ premium remains attached to your account when LifeMapp+ launches.
- Refunding a Founder seat soft-revokes Founder access. Your normal account and any Impact Membership remain untouched.
Impact Membership (€1.99/month)
- Cancel anytime. You retain access until the end of your current billing period.
- We do not pro-rate partial months — but we also won't fight you on a refund if you cancelled in error within 24 hours of a renewal. Email us.
- Selected causes receive their share only after a payment has cleared and the 14 day refund window has lapsed. We don't pre-allocate against pending payments.
How to request a refund
Email hello@getlifemapp.com from the email address on your account, or use the Manage Membership button on your dashboard to open the customer portal.
Failed payments (past due)
If a recurring payment fails, Paddle retries automatically over a few days. We will not revoke access during this dunning window. If the payment ultimately fails, the subscription is canceled and access ends at period end.
Chargebacks
We'd rather refund than dispute. Please contact us first — chargebacks cause permanent payment-method blocks on Paddle's side.